Refund policy

Last updated: 26 October 2026

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, took possession of the goods. For multiple goods in a single order delivered separately, the period begins upon receipt of the last item.

To exercise your right of withdrawal, you must inform us (Remaro FlexCo, Schüttaustraße 46/20, 1220 Vienna, Austria, email: rene@remaro.at) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery. This applies to our food products: opened packs therefore cannot be returned. Unopened packs in their original sealed condition may of course be returned within the withdrawal period.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Remaro FlexCo, Schüttaustraße 46/20, 1220 Vienna, Austria, email: rene@remaro.at

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
_____________________________________________
Ordered on (*)/received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate.

Warranty

Your statutory warranty rights remain unaffected by the right of withdrawal. If a delivery arrives damaged or defective, please contact us at rene@remaro.at with your order number and a photo – we will arrange a replacement or refund.